Chief Operating Officer

The COO, US is the senior-most operator in the US business and owns the P&L end-to-end. Reporting to the Global CEO, this role is equal parts execution and leadership — building the SOPs, systems, cadence, and team that convert early SNF traction into a scaled, repeatable commercial engine.

This is a player-coach seat, not a traditional Fortune 500 COO role. You will be in the weeds of a SNF deployment one day, closing a multi-facility chain deal the next, and building a repeatable go-to-market the week after. Ideal for someone who wants to build an institution — not inherit one.

• Own US revenue, gross margin, contribution margin, and EBITDA against the Annual Operating Plan.

• Build forecast discipline, monthly operating reviews, and a culture of hitting commitments.

• Own unit economics: customer CAC and LTV, deployment cost, per-facility margin, payback period.

• Partner with the Head of Sales to scale enterprise SNF chain deals and regional expansion.

• Build the pricing, contracting, RFP response, and revenue realization motion for the US market.

• Drive pipeline accountability, quota design, territory planning, and commercial KPIs.

• Ensure every SNF deployment meets clinical quality, nurse adoption, and SLA commitments.

• Institutionalize SOPs for installation, nurse training, clinical escalation, and customer success.

• Drive adoption metrics: alerts reviewed, percent of residents monitored, clinical actions taken, rehospitalization impact.

• Directly manage the Heads of Sales, Operations, Clinical Operations, and Revenue Operations.

• Hire, develop, and raise the bar on talent as the US business scales.

• Act as the voice of the US business in global leadership forums.

• Partner daily with India-based Engineering, Product, Finance, HR, and Supply Chain teams.

• Translate US market realities into the global product roadmap.

• Run effective cross-time-zone execution with clean hand-offs and feedback loops.

• Own post-sale customer relationships across all SNF accounts — from single-facility pilots to multi-site enterprise chains — ensuring high retention, expansion, and NPS.

• Build and institutionalize a structured account management playbook: QBRs, clinical outcome reviews, escalation protocols, and renewal cadence.

• Drive net revenue retention by identifying upsell and cross-sell opportunities within the existing customer base, including additional wards, modules, and adjacent use cases.

• Serve as the executive sponsor for strategic accounts, maintaining senior relationships with SNF administrators, Directors of Nursing, and corporate operations leads.

• Translate customer feedback and usage patterns into actionable insights for Product, Clinical, and Commercial teams to improve retention and product-market fit.

• Ensure Dozee's US operations — commercial, clinical, and data — remain fully compliant with applicable federal and state regulations, including HIPAA, CMS conditions of participation, and Medicare Part B RPM billing requirements.

• Partner with Legal and Finance to maintain compliant contracting, business associate agreements (BAAs), and billing practices across all SNF accounts.

• Stay current on evolving RPM reimbursement policy, CMS rule changes, and state-level telehealth and licensure requirements; translate regulatory developments into operational and commercial implications.

• Build internal compliance SOPs for data privacy, incident reporting, and clinical documentation to meet the standards of SNF accreditation bodies and payer audits.

• Liaise with external legal counsel, compliance advisors, and industry bodies to proactively manage regulatory risk as the US business scales.