Operations Manager — Payments

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

You’ll operationally run our payments team day-to-day. You’ll line-manage several teams of finance admins across our agencies, own SLAs and processing accuracy, run the arrears process, and be the escalation point for anything payments-related. You’ll partner closely with our Head of Payments, who’s focused on building the next generation of payments automations and products. Your job is to make sure the existing operation runs cleanly — so the building can keep happening. This is a hands-on operator role. Your week is dashboards, 1:1s with team leads, calls about edge cases, ensuring SOPs adoption.

• Experience in lettings, property management, or another regulated client-money environment
• Alternatively, strong transferable experience from fintech operations, payroll, or shared services finance
• Experience scaling teams through high growth (e.g. 5x+ YoY)

• AAT / ACCA / CIMA (part-qualified or qualified)
• Exposure to RPA, low-code tools, or scripting — able to partner with teams on automation initiatives
• Strong leadership and coaching capability
• Calm, structured approach to problem-solving
• Clear communicator with stakeholders at all levels
• Process-driven mindset with a focus on building and enforcing SOPs
• Comfortable operating in fast-paced, evolving environments

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking