Cloud Engineer – Azure & AWS (on Site in Guadalajara)

At DXC Technology, we use cloud technologies to support secure, reliable, and resilient enterprise operations. This role is part of a Cloud Engineering environment responsible for the day-to-day administration, monitoring, maintenance, support, and continuous improvement of production services across Microsoft Azure and Amazon Web Services (AWS).

As a CloudOps Sr. Analyst I - Cloud Engineering, you will provide hands-on operational support for Azure and AWS infrastructure throughout its production lifecycle. The primary focus is not limited to implementation or project delivery. You will retain direct responsibility for services after they go live, including monitoring, maintenance, backups, incident resolution, troubleshooting, alert response, and controlled production changes.

·         Cloud Operations and Production Support

·         Administer and support production infrastructure and services across Microsoft Azure and AWS.

·         Monitor service health, capacity, performance, alerts, and operational events, taking timely corrective action when required.

·         Perform routine maintenance, validate backups, support recovery activities, and follow up on recurring operational issues.

·         Own incidents through diagnosis, troubleshooting, resolution, documentation, and appropriate escalation.

·         Coordinate with application, networking, security, infrastructure, and cloud-provider support teams when cross-functional assistance is required.

·         Incident, Problem, and Change Management

·         Execute production changes under established change-control processes, including planning, validation, implementation, rollback readiness, and post-change verification.

·         Review recurring incidents, operational trends, and alerts to help reduce service disruption and improve reliability.

·         Maintain accurate technical documentation, operational procedures, and troubleshooting records.

·         Networking, Identity, Security, and Resilience

·         Operate and troubleshoot Azure networking components such as VNets, subnets, Network Security Groups (NSGs), routing, VPNs, and connectivity.

·         Operate and troubleshoot AWS networking components such as VPCs, subnets, security groups, network ACLs, routing, VPNs, and connectivity.

·         Support cloud identity and access management, role-based access, security controls, and related operational requests.

·         Use Azure Monitor and relevant AWS monitoring and logging services to investigate events and support service health.

·         Support backup, restore, business continuity, and disaster recovery activities for cloud workloads.

·         Automation and Continuous Improvement

·         Use scripting, command-line tools, and automation to improve repeatability and reduce manual operational effort.

·         Work with Azure CLI, AWS CLI, PowerShell, Python, Terraform, or similar tools as applicable.

·         Identify practical opportunities to improve monitoring, support procedures, reliability, security, and operational efficiency.

·         Hands-on experience administering and operating both Azure and AWS services in production environments.

·         Demonstrated responsibility for services after implementation, including monitoring, alert response, backups, maintenance, incidents, recurring problems, and operational support.

·         Practical knowledge of cloud infrastructure, networking, identity, security, and troubleshooting.

·         Experience executing production changes under formal change-control processes.

·         Ability to analyze technical problems, make controlled decisions, and work autonomously in a production environment.

·         Strong documentation, collaboration, and communication skills.

·         English proficiency sufficient to collaborate with technical teams, review documentation, and engage cloud-provider support when needed.

·         Preferred Qualifications

·         Experience with Azure Monitor and AWS monitoring or logging services.

·         Experience with cloud backup, restore, high availability, or disaster recovery activities.

·         Experience with scripting, CLI tools, infrastructure as code, or Terraform.

·         Relevant Azure or AWS certifications are valuable but are not a substitute for proven hands-on production operations experience.

Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and drive customer success. At DXC, we support one another and work as a team, both globally and locally. Our achievements reflect our commitment to delivering excellence for our customers and colleagues.

You will join a team focused on fostering a culture of learning, diversity, and inclusion, while maintaining a strong commitment to ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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