Systems Engineer I

Ready to move beyond basic troubleshooting and strengthen your skills across systems, servers, access management, and client infrastructure?

DYOPATH is seeking a Systems Engineer I who combines technical curiosity with outstanding customer service. You will help maintain client environments, monitor server performance, manage access, resolve connectivity issues, and support the dependable delivery of technology services.

• Technology with Purpose: Your work directly supports the people and organizations that depend on secure, reliable technology.
• Room to Engineer Your Future: Build hands-on experience with servers, system maintenance, remote support, security updates, and infrastructure operations.
• A Culture That Invests in Growth: Expand your skills through training, certifications, project exposure, and increasingly complex assignments.
• Customer Impact Every Day: Help turn technical challenges into clear, positive user experiences.
• Values in Action: Bring DYOPATH’s L.O.V.E. philosophy, Living Our Values Every Day, to every interaction.

• Location: Remote
• Reports To: Supervisor, NOC
• Schedule: 8:30 a.m.- 5 p.m. EST, Monday- Friday
• Pay Rate: $25,000-29,000 MXN Monthly
• Employment Type: Full-time

• Create and maintain user accounts, security access, and permissions for client workgroups and domains.
• Maintain familiarity with client hardware and operating systems.
• Monitor servers to identify performance concerns and troubleshoot issues.
• Install new server software, apply security patches, update existing applications, and remove unused software.
• Conduct backups and preventative maintenance for client systems.
• Respond to user connectivity concerns and resolve issues within the scope of the role.
• Escalate more complex technical problems to the appropriate higher-level engineer.
• Teach users how to operate equipment and use supported technology effectively.
• Assist with communications hardware installations and minor equipment repairs as part of training and development.
• Communicate clearly with leaders, teammates, and customers.
• Help build strong customer relationships and high levels of satisfaction.

The role focuses on standard systems administration, server monitoring, maintenance, connectivity support, and customer service. 

• Associate degree required.
• Two years of experience in a networking or related technical field.
• Bachelor’s degree in information technology is preferred. 

• A+ certification
• OEM equipment certifications
• Microsoft certifications
• Familiarity with ASTEA 

• Strong commitment to service quality and process improvement.
• Customer-first communication and relationship-building skills.
• Ability to organize, prioritize, and manage multiple responsibilities.
• Confidence working independently and collaboratively.
• Ability to interpret technical procedures and translate information for different audiences.
• Clear business writing and documentation skills.
• Practical problem-solving abilities.
• Commitment to company and customer procedures and DYOPATH’s Core Values.

This is an opportunity to turn foundational technical experience into a long-term career in infrastructure. You will gain practical exposure to systems administration while developing the judgment, communication, and customer-service skills needed to grow into increasingly advanced engineering responsibilities.

If you enjoy digging into technical challenges, helping customers, and continuously expanding your skills, apply today to become DYOPATH’s next Systems Engineer I.