Systems Engineer II

Are you passionate about managing enterprise infrastructure, optimizing system performance, and delivering exceptional technical support? Do you enjoy troubleshooting complex environments while working with modern Microsoft technologies, including Azure and Microsoft 365? DYOPATH is looking for a Systems Engineer II who thrives in a fast-paced IT environment and enjoys solving technical challenges while contributing to operational excellence and continuous improvement. 

• Purpose with Passion – A culture guided by the L.O.V.E. philosophy (Living Our Values Every Day).
• Grow & Thrive – Opportunities for technical training, certifications, and professional development.
• Award-Winning Culture – Recognized for delivering exceptional service to clients and teammates alike.
• Teamwork & Respect – A collaborative environment where innovation, accountability, and success are celebrated.

• Location: Remote (Mexico)
• Schedule: 1st Shift (Core Business Hours); potential to change shift in the future based on operational needs
• Salary: 37,000 MXN monthly

As a Systems Engineer II, you will support critical infrastructure services, administer cloud and on-premises environments, and provide technical expertise to ensure systems remain secure, stable, and efficient.

• Monitor server performance to ensure systems operate efficiently and reliably while troubleshooting issues that arise.
• Create and maintain server configuration standards and ensure adherence across environments.
• Install, configure, update, and remove server software and applications as needed.
• Monitor server storage capacity and recommend improvements to support infrastructure growth.
• Evaluate and recommend hardware and software upgrades to improve system performance and reliability.
• Collaborate with IT teams to implement and maintain network security measures that protect systems, services, and data.
• Configure and maintain network settings, including IP addressing, DNS, and routing protocols.
• Administer and support Microsoft Azure and Microsoft 365 environments.
• Provide technical support to users experiencing issues with company computer systems and applications.
• Assist with or oversee hardware installations and provide support for minor equipment repairs.
• Support process improvements and operational initiatives that enhance service quality and efficiency.

The Systems Engineer II is responsible for maintaining and supporting core infrastructure technologies while partnering with internal teams to ensure operational excellence.

• Administer and support Windows Server environments and related infrastructure technologies.
• Perform proactive monitoring and maintenance of systems and network infrastructure.
• Manage user accounts, permissions, and access requirements.
• Support cloud-based technologies, hybrid infrastructure environments, and Microsoft platforms.
• Maintain technical documentation, server standards, and operational procedures.
• Participate in troubleshooting, incident resolution, and root cause analysis activities.
• Ensure systems align with organizational security standards and best practices.
• Provide guidance and support to Level I Engineers when needed.

Successful Systems Engineer II candidates will possess the following qualifications:

• Bachelor's degree required.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• MCSE certification required.

• Microsoft Azure Certifications
• Microsoft 365 Certifications
• VMware Certifications
• CompTIA A+
• OEM Equipment Certifications
• Familiarity with ASTEA

• Minimum of five (5) years of experience in network administration, systems administration, or infrastructure support.
• Experience administering and supporting Windows Server environments.
• Hands-on experience with Microsoft Azure Administration and Microsoft 365 Administration.
• Strong knowledge of networking concepts, including TCP/IP, DNS, IP addressing, and routing protocols.
• Experience monitoring server performance, storage utilization, and infrastructure health.
• Knowledge of security patch management and infrastructure security best practices.
• Experience providing technical support and troubleshooting complex user and system issues.
• Ability to create and maintain technical documentation, procedures, and configuration standards.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills with both technical and non-technical audiences.
• Demonstrated commitment to quality, customer service, and continuous improvement.
• Self-motivated, detail-oriented, and able to work independently as well as within a team environment.
• Ability to read, analyze, and interpret technical documentation, professional publications, and operational procedures.
• English proficiency required for collaboration with internal and external stakeholders.

As a Systems Engineer II, you'll play a critical role in maintaining and enhancing the infrastructure that powers our business and supports our clients. You'll work across Windows Server environments, Microsoft Azure, Microsoft 365, networking, security, and end-user support while helping drive operational excellence.