Senior Customer Support Specialist

We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful.

We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product.

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  Interact with customers across chat, email, and calls

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  Share best practices and recommendations

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  Troubleshoot, identify, and escalate reported bugs, register customer complains and requests.

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  Collaborate with Sales, Development, Marketing, and QA

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  Represent the “voice of the customer” inside the company

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  Contribute to process improvements and exceed KPIs

• Bachelor’s degree or equivalent experience

• 1–2 years in a customer-facing role (support, success, service)

• Excellent English communication skills (written + spoken)

• Customer-first mindset with strong active listening skills

• General computer proficiency and SaaS product knowledge

• Ability to multitask and stay calm under pressure

• Positive, team-oriented, and proactive attitude

• Be part of a fast-growing scale-up where you make an impact from day one

• Join an international team of passionate, supportive colleagues

• Grow with us — new opportunities open quickly as we scale

• Thrive in an inclusive, diverse workplace where performance matters most

• Apply now and help us deliver world-class support while shaping the future of EdTech!