Customer Service Representative

Propane is a versatile energy source with a wide range of applications, from residential and commercial purposes to use as a vehicle fuel source, and is an attractive energy choice due to its characteristics of environmental safety and cost-effectiveness. EDPRO Energy Group Inc. (edproenergy.com) is one of the largest propane solutions providers in Ontario and continues to rapidly expand. What sets EDPRO apart is our uncompromising commitment to safety, quality, integrity, and exceptional customer service.

The Opportunity

We are actively recruiting for a current vacancy, a hard working and conscientious full-time Customer Service Representative to grow with us at EDPRO. In this vital role, you will be responsible for assisting with daily administrative operations of the business and providing customer support.

Core Responsibilities 

• Consistently and effectively meet deadlines while managing multiple tasks
• Proactively identify and address issues while exhibiting continuous professionalism
• Communicate effectively through a variety of methods including phone and email
• Work collaboratively in a team environment
• Maintain customer accounts and files and manage customer payments through outbound collection calls
• Prepare daily fuel deliveries, balance and post deliveries, and provide additional assistance as required

The Ideal Candidate

• Highly committed to customer service excellence
• Confident responding to customer inquiries through a live answer telephone line and email
• Exceptional organization skills
• Strong work ethic and attention to detail
• Ability to work in a fast-paced environment
• Proficient in Microsoft office
• University degree or college diploma
• Minimum of one year of experience in a customer service and/or administrative role

The Benefits

• Regular full-time employment status with competitive compensation, paid bi-weekly
• The expected hourly wage for this position is $21.00 per hour. 
• Comprehensive health and dental benefit plan
• Monday to Friday schedule
• Retirement plan with employee-employer matched contributions
• Training and development programs available to enhance your skill set
• Potential hybrid work from home schedule

If you are passionate about customer service and feel that you belong with an organization that values integrity and employee development, please submit your resume.

EDPRO is committed to providing a barrier-free environment and promoting independence, dignity, integration, and equality of opportunity of person with disabilities. Accommodations are available, upon request, for candidates taking part in all aspects of the recruitment and selection process.