Implementation Consultant

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Implementation Consultants are responsible for activating and configuring Emburse software for new clients and existing clients purchasing professional services. These activities include: consultation to determine the best configurations for the client’s business needs and long-term usage of the software; configuring the software through the user interface; configuring the software through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process.

Responsible for implementing large and enterprise market clients (CER)

Act as a mentor for individuals in Implementation Specialist and Sr. Implementation Specialist roles

Provide guidance and feedback for ongoing improvements and additions to internal tools

Serve as escalation point for Implementation Specialists for product, process and best-practice questions beyond the scope of the Implementation Specialist’s knowledge and abilities

Act as training resource for new implementation team members and existing Implementation Specialists

Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally

Act as a primary or secondary resource on projects which are identified as higher-revenue, sensitive, complex and/or strategic

Assist in developing and updating important implementation processes, with a focus on increased efficiency and turn-around time

Provide exceptional customer service to clients by phone, email and via web

Demonstrate proficiency with the product and translate client requirements to capabilities of the software

Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation

Participate in implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings

Consult with clients on best practices for the implementation and use of Emburse products to meet their business requirements

Configure the product to meet the needs and requirements of the client, according to the scope of the project

Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process

Provide regular status updates on project deliverables and milestones through defined processes

Balance multiple concurrent projects within set workload expectations

Participate as needed in the process surrounding technical escalations to development, which may include documentation, testing, progress tracking, and communication to internal and client-side stakeholders

Bachelor's degree, college diploma in related field and/or equivalent experience

Minimum 5 years of project management experience in a delivery organization, and experience leading or participating in a PMO team

Ability to manage large projects with minimal guidance

Proven ability to handle customer escalations and concerns

Hands-on knowledge of the project life-cycle

Fluency in understanding and communicating the value of our project management practices

Experience working with data to understand clients’ business needs and generating actionable insights

Demonstrate strong communication and customer handling skills

Strong knowledge of accounting systems, practices and terminology as relevant to our product offerings

Excellent business writing and verbal communication skills

Ability to exercise diplomacy and influence within the project management team and with clients

Ability to see the big picture, evaluate, and execute efficient processes