Marketing Operations Specialist, Intake

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

• →Own and manage the intake queue end-to-end; triage all incoming requests and route to the correct owner
• →Review all intake submissions for completeness and accuracy; follow up with requestors to resolve missing information before routing
• →Ensure all client requirements and approvals are in place before handoff to fulfillment for both standard and custom client campaigns
• →Chase and track all pending campaign approvals; proactively follow up with internal stakeholders and Client Success to keep approvals from stalling
• →Maintain and continuously improve intake forms, request templates, and intake workflow documentation to ensure consistency and reduce back-and-forth

• Manage day-to-day maintenance of the tracking board from client authorization through ready-to-activate status
• Document client approval; own long-term management of the approval flow through Salesforce
• Ensure all intake requirements and approvals are in place before hand-off to fulfillment for client activation
• Contribute updates to weekly status meetings; flag pending or blocked requests and upcoming volume

• Provide intake workflow input to continually improve process design and SOP documentation efforts
• Track intake volume and turnaround metrics; surface trends, backlogs, and capacity flags to the Program Manager
• Support the broader Marketing Operations team in building scalable, repeatable processes as volume grows