Training Manager

Our client is seeking an experienced Training Manager to join the Port Elizabeth team, · Develop and implement a practical end-to-end learning content strategy from scope to delivery with measurable impact assessments · Ensure learning materials constantly align with business objectives, and are updated to remain relevant and accurate · Coordinate and conduct onboarding training for new staff and franchisee teams · Maintain a high standard of brand-aligned visual representation in all content · Develop programmes that incorporate overall business objectives through engaging training material, modules, assessments, SOPs and learning resources · Integrate blended learning solutions that drive engagement and measurable performance results · Facilitate training in collaboration with Marketing, Operations, Franchisees, CRM, Clinical Teams and subject matter experts · Manage and continuously improve the company’s Learning Management System (LMS) · Monitor Learner engagement, assessments, completion rates and training compliance. · Ensure training administration and records are accurately and timeously updated, and collate and analyse data to generate insights to inform strategic actions · Support the rollout of promotions, campaigns, product launches, operational changes, and new initiatives through effective learning interventions · Ensure consistency in customer experience, clinical processes, operational standards, and brand execution across the network · Handle multiple cross-functional deadlines and projects effectively · Communicate with all stakeholders in a clear and professional manner · Maintain accurate training records and competency tracking · Support compliance-related learning initiatives, including POPIA, health & safety, ISO requirements, and operational compliance standards · Work closely with HR and the Skills Development Facilitator (SDF) to align learning records and reporting where required · Partner closely with Operations, HR, Marketing, Clinical teams, Franchisees, and leadership · Facilitate workshops, presentations, and learning interventions where required. · Lead and project manage the company’s regional frontline learning roadshows held annually across the network, including content planning, stakeholder coordination, venues, logistics, speakers, and learning delivery. · Provide guidance and support to managers regarding staff capability and development needs Requirements · Grade 12 · Bachelor’s or Honour’s degree in a Learning and Development, Education, Human Resource, Retail Operations or related field · Minimum 5-7 years’ experience in an adult learning & development or operational training capability development environment · Good working knowledge and experience with LMS applications · An SDF qualification and experience with CPD accreditation will be an advantage · Registered Assessor / Moderator with the W&R SETA advantageous · Knowledgeable regarding SAQA, SETA, and NQF regulations · Experience in a retail or clinical environment will be an advantage · Proficient in the use of AI and Large language models · Advanced skills in Excel, analytics dashboards, and digital learning platform administration