Customer Success Manager

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world’s #1 AI-driven automation software provider within the next five years.

We work with leading companies such as the SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer interactions and automate business processes using our cutting-edge Conversational AI technology.

Our global team includes more than 70 highly skilled professionals from diverse backgrounds.

We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you’ll experience a unique blend of passion, purpose, challenge, and fun.

As a Customer Success Manager in our conversational AI company, you won't just manage customer accounts – you'll guide them through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions. Your blend of technical expertise, problem-solving skills, and relationship-building talent ensures that customers not only adopt our products but also grow successfully with them.

• Onboarding Navigator: Safely introduce new customers to our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
• Solution Implementer: Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the specific use cases and business objectives of the customers.
• Testing & QA advocate: Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of the bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards.
• Optimization partner: Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI.
• Engagement Conductor: Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals.
• Relationship architect: Build strong, long-term relationships – as a basis for trust, success and mutual growth.
• Adoption catalyst: Conduct training, enablement workshops and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator: Translate customer feedback and needs into concrete recommendations for action and work closely with the product and engineering teams to further develop our solutions.
• Growth Scout: Work with sales to identify renewal, expansion, and upselling opportunities and drive joint growth.

• Native-level proficiency in German/Swiss-German and French is required, along with strong English communication skills and the ability to engage effectively across technical and business stakeholders. Proficiency in Spanish is an added advantage.
• Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related field.
• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally within SaaS or automation environments.
• Proven experience in partner enablement, including training, mentoring, and supporting implementation partners to independently deliver Enterprise Bot solutions and drive successful customer outcomes.
• Hands-on experience or understanding of automation workflows, bot development, system integrations, and QA testing is highly desirable.
• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms is a strong advantage.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication and presentation skills, with the ability to explain technical concepts in a clear, customer-friendly manner.
• Proven ability to manage multiple client projects simultaneously and meet deadlines in a fast-paced environment.
• Team-oriented mindset with a strong focus on driving customer value and achieving measurable outcomes.