IT Support Specialist

Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company.  We are currently searching for an IT Support Specialist for our corporate office. 

• →Hardware:
  • →Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, printers, and other peripheral devices.
  • →Perform hardware installations, upgrades, and repairs. Assist with hardware deployments.
• →Network:
  • →Monitor network performance and identify potential issues.
  • →Troubleshoot network connectivity problems and security breaches.
  • →Configure and manage network devices (routers, switches, firewalls).
  • →Knowledge of virtualization technologies like VMware and Hyper-V for efficient resource management.
• →Windows & Microsoft 365:
  • →Provide technical support for Windows desktops and laptops.
  • →Manage user accounts, permissions, and group policies in Active Directory.
  • →Deploy and configure Microsoft 365 applications (e.g., Office, Teams, OneDrive, SharePoint).
  • →Maintain security and compliance with Microsoft Defender and security best practices.
  • →Troubleshoot and resolve Microsoft-related issues for users.
• →Cloud & Remote Management:
  • →Configure, deploy, and maintain Atera RMM agents for proactive device monitoring, management, and support.
  • →Assist with Azure cloud services as needed.
  • →Automate routine tasks, patch management, and deploy software updates remotely.
• →Security:
  • →Identify and respond to phishing attempts and other security threats.
  • →Implement security best practices and educate users on security awareness.
  • →Stay up to date on the latest security best practices.
  • →Experience with Microsoft Defender or Webroot security solutions is a plus.
• →Disaster Recovery:
  • →Design, test, and document DR procedures for network infrastructure and critical applications.
  • →Configure, manage, and optimize Veeam for backups, replication, and recovery of virtual and physical workloads.
  • →Develop and implement scripts to automate backup, replication, failover, and failback processes with Veeam.
• →Scripting:
  • →Basic scripting skills in languages like PowerShell, SQL, Visual Basic to automate tasks and configuration management.

• Minimum of 5+ years of experience in IT support or a related field. A Bachelor's degree in Management Information Systems, Computer Science, or a related field is preferred, but equivalent experience in an IT support role may be considered.
• Strong understanding of computer hardware, networks, and Windows operating systems.
• Proven ability to troubleshoot and resolve technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Possess one or more of the following certifications is a plus:

• Microsoft 365 Certified: Fundamentals Administrator
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Information Protection and Compliance Administrator Associate
• CompTIA Network+
• CompTIA Security+
• Veeam Certified Engineer (VCE)