IME Assistant Operations Manager

ABOUT US:

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY:

Our dynamic Medical Management team is seeking a full-time IME Assistant Operations Manager (REMOTE) to provide administrative and operational support for Independent Medical Examinations (IME) and related services. This role is responsible for coordinating communications with claimants, attorneys, providers, and clients, ensuring all post-scheduling activities are completed accurately, efficiently, and within required timeframes. The ideal candidate thrives in a fast-paced environment, is highly organized, and delivers exceptional customer service.

The ideal candidate is a proactive, detail-oriented professional with administrative experience who can effectively manage multiple priorities, meet deadlines, and provide outstanding client service.

KEY RESPONSIBILITIES:

• Appointment Coordination – Conduct courtesy and reminder calls to claimants and attorneys, distribute appointment documentation, and confirm appointment details with all parties.
• Provider Communication – Coordinate with physician offices to confirm appointments, attendance, and timely completion of reports and addendums.
• Provider Relations – Partner with physicians and medical providers to secure availability, obtain required documentation, and facilitate timely service delivery.
• Client Updates – Communicate appointment attendance and status updates to clients in a timely and professional manner.
• Ancillary Service Coordination – Arrange transportation, interpretation, and other support services necessary to facilitate successful examinations and reviews.
• Team Support & Collaboration – Support IME division by assisting Operations Manager with administrative tasks and working closely with internal team members, clients, and providers to ensure a seamless service experience.
• Compliance & Quality Assurance – Ensure adherence to client requirements, company policies, state statutes, deadlines, and confidentiality standards.

QUALIFICATIONS:

Education:

• High school diploma or equivalent (required).
• Associate's degree in Business Administration, Healthcare Administration, or a related field (preferred).

Experience:

• Minimum of 1 to 3 years of customer service, scheduling, administrative, operations, or healthcare support experience (required).
• Industry experience in healthcare, medical administration, workers' compensation, claims, or insurance industry experience (strongly preferred).
• Experience in leadership, coaching, supervising a small to mid size team (plus).

Skills:

• Strong communication and organizational abilities.
• Attention to detail and problem-solving skills.
• Ability to multitask and manage deadlines.
• Professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office Suite products.

WORKING CONDITIONS:

This position operates in a remote or office-based environment with frequent use of computers and office equipment. The role requires prolonged periods of sitting, regular communication via phone and email, and managing multiple systems simultaneously.

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.