CRM System Senior Specialist.Customer and Partner Management

To provide on time technical application support and problem solving during all operational hours to ensure healthy environment of the supported systems and uninterrupted smooth business operations.

• Follow up with Application Development and vendors on open issues in the production applications to ensure timely fix implementations. • Manage applications users' privileges & Access (Through Access Management process) to ensure systems security. • Develop/implement health checks for production problems to ensure proper operation and on-time alerting. • Provide consulting to system users to work out business complex scenarios to maximize user awareness and proper system usage. • Analyze repetitive problems, try to find temporary solutions and escalate to the development team or vendor for permanent fix to minimize business impact for chronic problems.• Maintain and support the production applications 24*7 to ensure healthy system status. • Solve, log, and report production problems in timely manner to ensure users and management updates with production problems. • Handle and prioritize trouble tickets and requests of system users to ensure TTs are solved within their relevant SLAs. • Manage all application administrative functions. • Implement system updates as per the change management process to ensure proper implementation for fixes and new function deployment are timely and accurately deployed to production. • Postproduction testing and successful implementation of the applied changes to ensure healthy change implementations. • Develop workarounds and propose long term Solutions for production problems where applicable to ensure minimum impact on the business for known system problems.

- Bsc. In Computer Science or equivalent related degree. - Excellent Computer skills, Advanced MS office and scripting are required. - Very Good in Arabic & English (Reading, Writing & Oral).

- Strong interpersonal and Negotiation skills. - Ability to work under pressure and tight deadlines. - Very Good Communications Skills. - ORACLE environment (RDBMS, Tools and Applications). - UNIX and Windows Operating systems. - Unix shell scripting

- Knowledge for at least 1 applications development tools (Java Development or Object Oriented programming). - Presentation skills - Technical Writing.

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