Payment & Fintech Development Expert Customer and Partner Management

Responsible for B2B presales and bidding activities for SME and large enterprise customers to propose the best competitive solution based on customers’ requirements and technology best practices with full alignment with Presales management and different departments. Report customer visits’ results, proposing innovative products, enhancements, services and tailored solutions. Conduct periodical awareness sessions for sales teams and follow-up the latest technology in different B2B domains i.e. cloud computing & vertical solutions, professional/managed ICT services and M2M services.

To build innovative B2B solutions & service catalog. To propose innovative solutions that meets the customers’ needs. To support the sales team during the selling activities of services, products and technical offers. Periodical visits to the customers, to define customer’s requirements. Report status and progress of B2B initiatives and presales activities to the management. Contribute in building B2B solution strategy, architect and design implementation. Prepare infrastructure capacity forecast based on business requirements and vendors consultancy. Communicate the infrastructure capacity forecast to Infrastructure and Operations team based on the agreed frequency. Work hand in hand with commercial teams to demonstrate B2B products & solutions. Act as a bridge between commercial teams and IT/Technical experts, Demand, Operations and Delivery teams on all customer engagements during the proposal/bidding phase. Full engagement with different vendors to get the best technical enterprise architecture solutions with the best price to submit competitive proposal/offer. Work on recruiting high caliber team members and ensure continuity plan for the team. Select, communicate and negotiate effectively with the vendors to ensure a win-win situation and successful accomplishments of tasks considering cost optimization without impacting the quality of the vendors’ offers/deliverables to the B2B customers. Plan & manage the execution for the needed expansions and new systems to serve Etisalat B2B business requirements. Align IT KPIs with Presales KPIs, and build the process and systems for monitoring and measuring these KPIs. Align strategic projects and expansions with business strategies to serve Etisalat strategic objectives in the area of B2B Systems. Align the area's functions with business strategies & products, and facilitate empowering the business with innovative solutions and technologies to help in achieving Etisalat strategic objectives. Work with the B2B Service Delivery SME(s) and B2B Demand SME(s) to ensure that all B2B strategies are aligned with IT management & business departments and agree on the priorities and timelines. Communicate with customers and work accordingly on any improvements needed. Demonstrate the ROI value for the proposed solutions and explain the need for new expansions in terms of cost and business value. Manage the development RFPs for new major/strategic solutions and manage the vendor/suppliers to deliver the agreed solutions according to the customer requirements. Customer Centricity : Provides constant monitoring of customer (external – internal) oriented approaches Innovation : Seeks opportunities for organizational improvement and motivate subordinates to develop better ways of handling their workflows, products/services, processes and daily tasks. Operational Excellence : Ensures high quality—dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; guide to overcome obstacles to completing tasks or assignments delivering high quality output. People Management : Cascade & communicate action plans, motivates and empowers and coach team’s members to achieve best results. Ensure clear understanding and compliance of team members to compliance company policies and code of conduct.

University degree in Engineering, Computer Science or Information Technology, 7+ years of Experience. Excellent experience in Presales in the domain of business management. Excellent command of English language (Reading, Writing & Oral). Excellent Telecommunication knowledge. Excellent Presales knowledge and experience. Excellent interpersonal skills (Negotiation, communications, etc.)

Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) Experience with large size projects implementation.

Leadership Skills Customer Management

Project Management Professional Certified/ITIL Certified

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