Technical Customer Experience Principal Engineer.CTO/PMO/Customer Experience Office

Leading and Coaching group of engineers for monitoring the Customer Experience through all the possible interfaces to be able to track any type of degradation that may affect the customer perception, giving recommendations to sustain performance improvement

 University Degree in : BSC of Engineering - Electronics & Telecommunications  Minimum years of Experience: 8 years  Ability to manage people , resolve conflicts between team members  Understanding company long term plan  Computer skills is a must, especially MS excel & Access  Very Good in Arabic & English (Reading, Writing & Oral)  Very good communication skills • Expert in CS/PS Core structure and protocols • Aware of Tx and IP BB architecture. • Knowledgeable in Automation tools • Analytic mind in problem solving • Advanced effective soft skills (Communications, Time management and conflict resolution) • Professional technical trainer

- Ability to work under pressure, dedicated hard worker - Professional reporting skills. - Strong analytical, Practical, creative and interpersonal skills.

1-Core planning and operations25-Core PM

1- GSM / UMTS fundamental and over view 2- GSM/UMTS features and algorithms 3-HSDPA System

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