Customer Success Manager, Support - EU

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we have a team distributed across the NAM and EMEA regions.

We’re a bootstrapped and profitable company (over $29M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,100+ customers including top brands, agencies and networks.

Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.

This role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week.

• 4 years of affiliate marketing or digital advertising experience required
• Experience using Everflow or other affiliate tracking platform a big plus
• Strong analytical background and a good grasp of internet technologies
• Background in Ad Operations, Customer Success, Technical Customer Support ideal
• High proficiency in English
• Big Plus if you have experience using the Everflow Platform before
• University Degree/Bachelors

• →Ability to comprehend complex inquiries from customers of all industry levels
• →Communicate internally and externally concisely & clearly
• →Develop expertise with new products and features and be able to evangelize them with customers
• →Provide client feedback to internal teams
• →Upsell existing clients on new products and features
• →Gain proficiency in Jira, Intercom and Planhat while collaborating with customers

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection