Field Service Engineer - Microscopy (m/f/d)

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

The Field Service Engineer (FSE) is responsible for installing, maintaining, troubleshooting, and repairing high-end microscopy systems (e.g. confocal microscopes) at customer sites. The role ensures optimal system performance and customer satisfaction through timely service delivery, technical expertise, and proactive support.

• Install and commission advanced microscopy systems at customer sites
• Perform preventive maintenance and system calibrations
• Diagnose and repair mechanical, electrical, vacuum, and software-related issues
• Troubleshoot complex system failures and implement corrective actions
• Execute upgrades and modifications to existing systems
• Provide technical support and training to customers (scientists, lab technicians, engineers)
• Act as the primary technical contact for assigned accounts
• Ensure high levels of customer satisfaction through professional service delivery
• Maintain detailed service documentation and reports
• Manage service schedules, parts inventory, and travel planning
• Ensure compliance with safety, quality, and regulatory standards
• Collaborate with internal teams (R&D, technical support, sales) to resolve issues
• Support remote diagnostics and digital service tools
• Identify recurring issues and suggest product/service improvements
• Participate in technical training to stay current with new technologies
• Share knowledge and best practices within the service organization

Bachelor’s or Master’s degree in:

Electrical Engineering

Mechanical Engineering

Physics or Applied Physics

Mechatronics or related field

2–5+ years of experience in field service, preferably with:

Confocal microscopy

Analytical instruments or lab equipment

Strong knowledge of:

Electronics and electromechanical systems

Imaging systems and optics

Software System set up

Ability to read schematics and technical manuals

Proficiency in troubleshooting hardware and software systems

Excellent problem-solving and analytical skills

Strong communication and customer-facing abilities

Ability to work independently in remote environments

Willingness to travel extensively (up to 70–80%)

Valid driver’s license

Ability to work in laboratory and cleanroom environments

Good knowledge of German and / or French and English