VP, Customer Experience

• 15+ years of industry experience in the technology sector, with meaningful time in post-sales, customer success, or account management leadership.

• Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company.

• A demonstrated track record of owning and moving NDR, GRR, or net revenue retention at a company of relevant scale.

• Experience building health-scoring, usage-instrumentation, or early-warning systems for churn/expansion — not just running renewal calls off a spreadsheet.

• Comfort operating in a fast-moving, still-being-defined environment; you'll be building the playbook, not inheriting one.

• Strong executive presence and cross-functional fluency — you'll partner closely with Sales, Product, and Engineering, and report directly to the CRO.

• Experience at an AI/ML company or with AI-native customers.

• Experience with consumption- or usage-based pricing models (API, infrastructure, or similar metered products), as opposed to purely seat-based SaaS.

Location & compensation
Based in the Bay Area is preferred — we value in-person collaboration with the leadership team — but we're open to exceptional candidates working remotely within the US.

Compensation includes a competitive base + variable salary, meaningful equity, and benefits, commensurate with experience

Exa is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy or related conditions, criminal histories consistent with applicable law, or any other basis protected by applicable law.