IT Support Specialist

Under the direction of the Director of IT Services, the IT Service Desk Associate provides first level technical support and guidance for our associates and production pharmacy team by responding to inquiries, troubleshooting and resolving problems for all software and hardware issues; communicate technical issues with team members to research and implement solutions; documents inquiries and resolution in the Service Desk trouble ticketing system; communicate all changes to appropriate IT management; keeps skills in relevant technologies up to date and takes steps to constantly improve those skills.  This position will be based in our Moorestown, NJ location.

AnewHealth fosters a high-performing environment driven by our Core Values and commitment to our Patient Promise.

• →Provide front line technical support to employees via calls, chat, email, and remote support
• →Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
• →Utilize technical skills, historical records, knowledgebase and other appropriate tools to analyze and diagnose issues
• →Set up equipment for employee use, performing or ensuring proper installation of appropriate software and all peripheral devices
• →Clearly document description of issues and troubleshooting work done for escalation, review, and audit purposes
• →Perform analysis and triage of technology issues including data collection, and (if required) escalation to Tier 2 support teams
• →Ensure adherence to organizational security practices to protect and control company systems and data
• →Prepare evaluations of software or hardware, and recommend improvements or upgrades
• →Troubleshoot and resolve issues with iOS and Android devices (phone and tablets)
• →Other duties as assigned.

• High School diploma or GED required

• 5+ years of related experience regarding troubleshooting skills, basic networking, active directory and mobile devices
• Certifications: A+ and Network+ (Preferred)
• Strong aptitude in Microsoft Office Suite
• Experience with Windows Server 2012 and 2016
• Experience with Salesforce, OnBase, Cisco Call Manager a plus
• Experience with Microsoft Exchange 2013 or higher
• Experience with Microst365 and virtual environments a plus

• Experience with Microsoft O365, Microsoft server operating systems and Microsoft desktop applications
• Basic understanding of cyber security fundamentals and best practices including identity and access management
• Experience with virtual environments
• Basic understanding and ability to troubleshoot VOIP technologies
• Working knowledge of a range of desktop diagnostic and troubleshooting utilities and practices
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Exceptional customer service orientation
• ITIL fundamental knowledge and experience
• Experience in manufacturing/production environments a plus