Customer Support Specialist

Exely is a global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a hoteliers base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in the APAC and EMEA regions and speaks over 35 languages, providing an exceptional opportunity to share global exchange experiences.

In Bulgaria Exely brand is represented by Anstea Synergy company.  

More information about us you may find visiting our web-site www.exely.bg. 

Our team is growing rapidly and is looking for a Customer Support Specialist to assist our hotels in Bulgaria. In the role of Customer Support Specialist your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. 

Are you passionate about learning technical skills, training others, and building strong relationships with hoteliers? Apply for the Customer Support Specialist position at Anstea Synergy | Exely, where you will have the opportunity to onboard, train, and support hoteliers using various products.

• Guide hoteliers on navigating the Exely Suite effectively (provide activation and training about our  solutions to ensure smooth onboarding of hoteliers) 
• Teach hoteliers how to use the Exely Suite platform
• Provide strong support by processing hotelier' requests via calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable,  guiding product use) proficiently in Bulgarian and English
• Handle hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes  
• Ensure that our products are functioning correctly on the hotelier side

• At least 1 year of experience within the customer service of IT-company or call center
• Strong communication skills, skills for solving work tasks and optimizing processes 

• Experience within the hospitality or technology industry for hoteliers would be your advantage
• Analytical mindset with the ability to make data-driven decisions 
• Results-oriented approach and ability to work in a dynamic environment 
• Customer-centric approach, developed EQ, high level of stress resistance
• Comfortable with CRM and computer software
• Comfortable with ticket and helpdesk systems
• Proficient in Bulgarian as a native language, and advanced level of English 
• Based in Sofia, Bulgaria