Customer Support Specialist

Georgia·Tbilisimid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Exely is a global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations.

Technical Tools

Customer Support SpecialistCustomer

Teach clients how to use the Exely platform;
Provide strong support by processing clients’ requests via calls and emails (e.g., clarifying the meanings of reports, and guiding product use) proficiently in Georgian, English, and Russian;
Handle client feedback and transfer technical requests to the second support line;
Ensure that our products are functioning correctly on the client side. If mistakes are found, create and send a list of recommendations to the client for proper operation.

Requirements

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Based in Tbilisi, Georgia;

Strong communication skills, both written and verbal Georgian, English, and Russian;

Available to work Monday-Friday, 9 AM-6 PM (GMT+4);
At least 1 year of experience within the customer service of IT-company or call center;
Experience within the hospitality or technology industry for hoteliers would be your advantage;
Customer-centric approach, developed EQ, high level of stress resistance;
Comfortable with CRM and computer software;
Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

What We Offer

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✓Competitive salary based on your experience;

✓Commissions based on KPI;

✓Laptop and headset for work;

✓Health insurance after probation period (3 months);

✓You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;

✓The start-up environment is fast-paced and constantly growing, with full support from our established international team;

✓Online & Offline camps, workshops and gatherings;

✓Network with colleagues from all over the world.