B2B Travel Advisor Support (Night Shift)

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

We are looking for a B2B Travel Advisor Support to support our travel partners. In this role, you will:

• Assist travel advisors during the booking process
• Provide product guidance and resolve inquiries
• Guide travel advisors in using our platform independently
• Assist with market-specific questions and requirements
• Follow up on quotes to support conversion
• Contribute to B2B revenue growth when opportunities arise

This position combines customer support with a commercial mindset. It’s ideal for someone who enjoys helping partners while also being motivated by achieving results.
You will work closely with partners across the American continent markets, gaining exposure to international sales dynamics and developing valuable B2B experience.

• Support travel advisors with inquiries about itineraries, pricing, availability, and policies.
• Prepare and follow up on quotes to help convert them into bookings.
• Identify upselling and cross-selling opportunities when appropriate.
• Manage booking-related issues and coordinate internally when needed.
• Maintain accurate records in CRM and internal systems.
• Stay up to date with product updates and promotions.
• Collaborate with Sales, Operations, and Customer Experience teams.

• Fluent in English and Spanish (mandatory).
• Previous experience in customer service, sales support, or travel.
• Comfortable communicating with international partners (calls & email).
• Organized and detail-oriented.
• Commercial mindset and proactive attitude.
• Experience with CRM systems is a plus.
• Knowledge of GDS (Amadeus) is desirable but not required.
• Passion for travel.
• Night shifts, 19:45h to 05:00h.
  

• Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential.

• Working knowledge or contact platforms will be helpful.
• Working knowledge of CRM systems such as Salesforce will be helpful.
• Telephone communication and soft skills knowledge will be helpful.
• Knowledge of GDS systems (Amadeus).

• Passionate about travel and exotic destinations!
• Master at communication, listening and soft skills!
• Able to assess a caller’s needs and provide appropriate recommendations.
• Self-starter, self-managed, responsible, dedicated, and tenacious.
• Comfortable and competent in using multiple systems concurrently.

NOTE:  The following are the major responsibilities of this position and are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Company.  The basic requirement of every position is to perform all tasks as assigned by the reporting authority.