Customer Experience & Admissions Coordinator

Are you passionate about creating a welcoming, service-focused experience for residents, families, visitors, and referral partners? Join Avardis Health as a Customer Experience & Admissions Coordinator, where you will help support admission readiness, resident and family satisfaction, reputation management, post-discharge engagement, and a culture of hospitality throughout the facility.

The Customer Experience & Admissions Coordinator is responsible for enhancing resident, family, and referral source satisfaction through exceptional customer service, admission readiness, reputation management, room readiness, and post-discharge engagement. This role serves as the facility champion for resident experience initiatives, Google reputation management, and service excellence while ensuring compliance with Avardis Health standards.

• →Champion a positive resident, family, visitor, and referral source experience throughout the facility.
• →Support admissions by welcoming new residents and families, assisting with orientation, completing required documentation, and helping ensure a smooth transition into the facility.
• →Coordinate room readiness for admissions by partnering with Nursing, Housekeeping, Maintenance, Laundry, Dietary, and Admissions teams to ensure rooms are clean, prepared, stocked, and resident-centered.
• →Serve as the facility Google Champion by supporting ethical review initiatives, monitoring online reputation trends, sharing positive feedback, and partnering with leaders on service improvement opportunities.
• →Complete post-discharge follow-up within 72 hours, document outcomes, identify concerns or service gaps, and escalate issues requiring leadership attention.
• →Monitor facility presentation, service standards, and customer satisfaction trends; recommend service recovery actions and support resident, family, and community engagement activities.
• →Maintain professionalism, confidentiality, compassion, and service excellence while supporting Avardis Health standards, HIPAA requirements, and performance improvement initiatives.

• High school diploma or equivalent required.
• Healthcare, customer service, admissions, business development, social services, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and customer service skills.
• Proficiency with Microsoft Office and electronic medical records preferred.
• Ability to interact effectively with residents, families, staff, physicians, and community partners.

Success in this position will be measured by:

• Admission paperwork compliance.
• Room Readiness compliance scores.
• Admission satisfaction outcomes.
• Google review participation and rating improvement.
• Post-discharge call completion within 72 hours.
• Resident and family satisfaction survey results.
• Service recovery effectiveness.
• Referral source satisfaction.
• Customer complaint resolution and trend reduction.