Customer Service Rep

United StatesNormalmid

Customer SupportOtherCustomer Service RepresentativeCustomer Service Rep

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Quick Summary

Key Responsibilities

Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system Document calls,

Requirements Summary

The employee must occasionally lift and/or move up to 10 pounds.

Technical Tools

Customer SupportOtherCustomer Service RepresentativeCustomer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Responsibilities

~1 min read

→ Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
→ Document calls, entering customer orders in computerized record keeping system
→ Verify and update customer demographic information
→ Read and analyze documents such as patient orders
→ Comprehend pharmacy prescription terminology
→ Effectively communicate with coworkers and patients alike
→ Help with the training of employees
→ Calculate figures and amounts in reference to frequency and doses dispensed
→ Apply common sense understanding to carry out oral and written instructions

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Must meet any licensing requirements necessary for specific location
Data-entry and computer experience required

The employee must occasionally lift and/or move up to 10 pounds.