Customer Service Representative - Scheduling

United States·Clw Fl- Lnc-Fllnc - ClearwaterNormalmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Actively participates in the training of all Customer Service personnel,

Technical Tools

Customer Support SpecialistCustomer

This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Responsibilities

~1 min read

→ Actively participates in the training of all Customer Service personnel, including new hires
→ Answer phone calls and emails
→Make outbound phone calls to schedule patients' appointments
- →this includes making reminder appointment calls
→Coordinate with Respiratory Therapist about schedules, patients, and any changes
→ Resolve scheduling conflicts as they occur
→Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary

→Strong communication skills
→Manage both inbound and outbound phone calls positively and professionally
- →This will include communicating with both patients and internal staff
→Carry out oral and written instructions
→Enter patient and medical information using company software
→Work both independently and as part of a team
→Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
→Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly
→Knowledge of scheduling and basic computer skills are preferred
→Must be local to Clearwater FL home office

High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
Clerical or administrative experience a plus
Knowledge of health care terminology helpful
Basic computer program knowledge

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