Senior Product Manager - Switchboards

The Senior Product Manager- Switchboards is a highly visible and critical role that is responsible for leading and collaborating across teams and leadership to drive growth and profitability by gathering and analyzing voice-of-the-customer (VOC), developing a compelling product roadmap, and launching new offerings into the market by driving the Product Development Process (PDP). This role requires strong collaboration with Product Marketing, Sales, Engineering, Manufacturing and Service to execute the set product strategy and roadmaps.

The ideal candidate brings strong business acumen, product development expertise, and the ability to potentially mentor and elevate product management talent while executing a robust product roadmap.

Education:

Bachelor of Science in Engineering, Technology, Business, or Marketing.

MBA highly preferred but not required.

• →Lead the Product Development Process (PDP) from concept through launch, ensuring well-defined product requirements, cross-functional alignment, and on-time delivery.
• →Oversee creation and management of Product Requirements Documents (PRDs) to communicate features, requirements, and use cases to engineering and other stakeholders.
• →Own and execute the product category strategy and roadmap within FTI’s strategic framework.
• →Conduct VOC, market research, and competitive analysis to identify market needs, emerging trends, and opportunities for product innovation.
• →Define product goals, business cases, and portfolio priorities for assigned product lines.
• →Manage the full lifecycle of assigned products, including ideation, launch, cost optimization, and end-of-life planning.
• →Partner with Product Marketing to define positioning, messaging, and launch plans for new offerings.
• →Support the Sales organization with training, value proposition development, demos, and customer engagements.
• →Analyze product performance, margins, VOC, and sales data to adjust roadmap priorities and go-to-market strategies.
• →Monitor product line profitability and cost structure; collaborate with engineering, operations, and supply chain to drive margin improvement.
• →Support pricing strategy and identify opportunities for revenue and market share growth.
• →Track and report KPIs for the product category, ensuring transparency and alignment across the business.
• →Serve as the category expert and internal advocate, ensuring decisions are grounded in data and customer insight.
• →Represent the product category in internal reviews, project governance meetings, and customer interactions.
• →Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.