Crisis Counselor - Overnight - Full Time

When someone is experiencing a mental health crisis, the right support at the right moment can make all the difference.

Family Services is looking for a compassionate, confident, and dependable Crisis Counselor to join our Crisis Center team. In this role, you will provide immediate support to individuals experiencing mental health emergencies, assess safety and needs, coordinate appropriate services, and help individuals and families navigate some of life's most difficult moments.

Whether you are an experienced human services professional or a recent graduate ready to begin your career, this is an opportunity to develop valuable clinical skills while doing meaningful work in your community.

• Full-Time Overnight Shift | 10:00 p.m. – 8:00 a.m. | Monday-Thursday OR Sunday - Wednesday
• Receive a $3/hour shift differential for 2nd, 3rd, and weekend shifts

• You will work at our Crisis Center, located at 3150 Gershwin Drive in Green Bay, and respond to mobile crisis needs within the counties we serve.
• The role includes emotionally challenging situations, community travel, and ongoing participation in supervision, consultation, and training.

As a Crisis Counselor, you will be part of a team providing critical crisis intervention and mental health support to individuals in our community. You will:

• →Provide compassionate crisis intervention by telephone, at the Crisis Center, and in the community.
• →Assess mental health and substance use concerns, suicide and homicide risk, immediate needs, and available supports.
• →Use active listening and de-escalation to help individuals manage distress and regain stability.
• →Develop collaborative safety and short-term treatment plans.
• →Coordinate the least restrictive appropriate care, including community resources, diversion services, and voluntary hospitalization.
• →Support emergency detention and protective placement processes within your authorized role and program procedures.
• →Provide referrals, advocacy, short-term follow-up, and accurate documentation.
• →Collaborate with healthcare providers, emergency responders, protective services, and other community partners.
• →Respond to mobile crisis needs and transport individuals when necessary to support an approved voluntary treatment plan.

You may be a great fit if you are someone who:

• Remains composed during challenging situations and seeks consultation when needed
• Can listen, assess, solve problems, and make thoughtful decisions.
• Build strong professional relationships with clients, coworkers, and community partners.
• Is comfortable working both independently and as part of a collaborative team.
• Wants to build a career in behavioral health, mental health, counseling, social work, or crisis services.
• Finds purpose in helping people through difficult moments.

• Required: Bachelor's degree in social work, psychology, counseling, human services, or a related field; or equivalent relevant experience consistent with program qualification requirements.
• A valid Wisconsin driver's license, reliable personal vehicle, required automobile insurance, and an acceptable driving record are also required.
• The ability to travel and respond to crisis situations in varied community settings.

Experience in crisis intervention, behavioral health, substance use services, or case management is preferred. No minimum prior experience is required. New graduates are encouraged to apply.

• This role can be an excellent opportunity to build your clinical experience and advance your behavioral health career.
• Clinical hours and supervision toward LCSW or LPC licensure may be available.
• You will also gain hands-on experience in crisis assessment, suicide prevention, safety planning, emergency mental health services, community resources, and interdisciplinary collaboration.

At Family Services, our mission is to Protect, Heal, and Care for children, individuals, and families throughout Northeast Wisconsin. That mission starts with the people who make our work possible. We are committed to creating a workplace where employees feel supported, valued, and equipped to do meaningful work. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance
• Supplemental benefit options
• Paid time off and vacation
• Paid holidays
• Retirement savings
• Professional development opportunities
• Opportunities for clinical development and supervision

If you are looking for more than just a job and want a career where your work has a direct impact on people and your community, we would love to hear from you. Join Family Services and help Protect, Heal, and Care for our community-one person, one family, and one crisis at a time.