Software Engineer - Customer Success

As a Professional Software Engineer in the Customer Success Department, you will serve as a technical consultant, ensuring our solutions align with their unique architectural and business needs. You will guide clients through complex integration and performance management strategies, leveraging your deep technical expertise in SQL, NoSQL, Cloud environments (AWS), messaging systems (Kafka, RabbitMQ), Docker and Kubernetes. While you will advise on the installation and configuration of our platform, you will also apply your hands-on engineering skills to ensure the support/maintenance activities around production environments for enterprise clients, checking machines/instance state/status, log files, Grafana dashboards or perform product upgrades. This person will be eligible to be included in L2 on-call rotation  supporting also L1 with the mindset of “get things done” for clients in all global regions for the largest financial institutions in the world.

• Configure, extend, and maintain highly complex distributed Java projects and web applications
• Consult with peers or internal stakeholders to define technical requirements and architectural approaches for custom integrations.
• Develop high-quality, testable Java code for custom extensions and complex integrations when standard configurations do not meet specific client needs.
• Diagnose complex performance and integration challenges, providing expert guidance and code-level solutions to ensure system stability. 
• Contribute to and advocate for engineering best practices, ensuring that custom work remains maintainable and aligned with the core product roadmap.
• Mentor, coach, and inspire other team members, helping foster best practices in software development and technical consulting.
• Work with Agile principles to regularly deliver quality products.
• Provide second-tier support for live clients.

• A Bachelor of Science and/or a Master of Science in Computer Science, a degree in a comparable field, or equivalent work experience;
• 3 + years of work experience in Java software development;
• Deep understanding of how cloud environments work (i.e., AWS)
• Very good understanding of Kubernetes (essentially in cloud environments)
• Know-how to deep dive into issue resolution and monitoring tools (i.e., Amazon CloudWatch)
• Thread and JVM Memory Management in high-performance systems
• Availability for L2 on-call rotation;
• Excellent English communication skills, both verbal and written;
• Resilience and problem-solving mindset;
• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, and databases (nice to have).

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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