IT Support Specialist

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. 

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. 

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

We’re looking for an Information Technology Support Specialist to join our rapidly growing team! As our IT Support Specialist, you’ll deliver world-class technology support to everyone at Figure with a focus on exceptional service. You will provide technical support in person, over the phone, Slack, and email for computer software, hardware, and network issues in order to maintain efficient business operations.

• →Perform research and troubleshoot issues related to software, end-user computers (both Windows and MacOS based), as well as cloud hosted services and systems
• →Complete set-ups for new hires and desk moves
• →Training staff on new technology and assisting with deployment
• →Solicit feedback from users and leadership in order to identify opportunities to improve service levels and satisfaction
• →Support in-office and remote users with a variety of technology and software solutions

• 3+ years of technical support experience
• Ability to work in office 3 days a week, on a rotating nights and weekends schedule
• Experience troubleshooting common Microsoft and Apple platform software
• Strong problem solver who takes ownership over resolution
• Ability to prioritize work with minimal supervision
• Friendly, concise, and professional communication
• Ability to thrive in a fast-paced startup environment
• Flexible schedule (possible evenings, weekends, on-call, or overtime) 

• Base Compensation Range: $21.15/hr-$26.44/hr
• 25% annual bonus target, paid quarterly 
• Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.