Central Operations Specialist

This Central Operations Specialist performs moderate to complex duties. This role will ensure accuracy, efficiency, and compliance of day-to-day operational processes. This position is responsible for supporting various internal departments through transaction processing, account maintenance, reconciliation, and data validation activities. Strong attention to detail, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment are essential in this role.

• →Process incoming and outgoing wire transfers, ACH Returns, ACH Originations, cash ordering/shipping, foreign items, mail in deposits, and ICS/CDARS

• →Branch IRA & CD support; handle branch inquiries and resolve or direct inquiries to appropriate personnel; send notifications and interest checks to customers; process incoming and outgoing collections according to established guidelines; file maintenance on CDs, IRAs, HSAs, signature cards and account conversions
• →ATM balancing, file maintenance, card orders, process unauthorized disputes, and ATM branch support
• →Process Reg E Disputes, non-posts, chargebacks, check adjustments, and other department responsibilities timely and accurately
• →Assist manager or supervisor in monthly certifications
• →Handle all inquiries from branches and other institutions as it relates to department functions, including support requests, emails, and phone calls
• →Accept/reject Mobile Deposits
• →Balance correspondent bank accounts, and other department account responsibilities
• →Manage card numbers for branch issuance and manage branch supply of instant issue plastic
• →Balance, process, and review all department reports
• →Assist with department projects
• →Research fraud and work with other institutions for resolution

• Problem-solving Skills – identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions; work well in-group problem solving situations
• Customer Service – respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance
• Collaboration – ability to work well with other departments and individuals; focus on solving conflict and listen to others without interrupting, keep emotions under control and remain open to others' ideas
• Communication – speak and write clearly and persuasively in all situations; listen, get clarification and respond well to questions
• Quality – demonstrate accuracy and thoroughness
• Judgement – exhibit accurate judgment and confidentiality; support and explain reasoning for decisions; include appropriate people in decision-making process and makes timely decisions
• Motivation – set and achieve challenging goals, demonstrate persistence and overcome obstacles and measure self against standard of excellence
• Time-management – prioritize and plan work activities and use time efficiently
• Professionalism – approach others in a tactful manner, react well under pressure and treat others with respect and consideration regardless of their status or position
• Versatility – ability to work on projects and tasks in different areas of the department
• Reliability – accept responsibility for own actions and follow through on commitments
• Productivity – meet productivity standards, complete work in timely manner and strive to increase productivity
• Compliance – consistently adhere to Bank policies and regulations, reinforce training to ensure that Bank employees are aware of UDAAP and do not harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice

• High School diploma or GED
• Minimum 1 year of prior experience in financial services, banking operations or other administrative related experience required
• Basic data entry skills, some knowledge of Central Operations procedures preferred

• Full-time position with excellent compensation and benefits package
• Generous time off programs
• Bonus program
• Profit-sharing
• Discounted stock purchase program
• Excellent growth and development opportunities
• And much more!

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.