Claims Assessor-2

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Job Description Responsible for the assessment, investigation, and validation of complex and high-value long-term insurance claims, ensuring alignment with the organisation’s strategic objectives,

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Responsible for the assessment, investigation, and validation of complex and high-value long-term insurance claims, ensuring alignment with the organisation’s strategic objectives, governance frameworks, and service standards. This job requires sound judgment to manage sensitive claims such as funeral, death, disability, dread disease, and retrenchment, while maintaining a strong focus on customer experience and risk mitigation.

Hello Future Motor Claims Handler,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Administrate Short Term Motor Claims
Manage the claim from the claim registration to finalization
Be customer centric.
Manage your time to ensure all short-term motor claims are attended to in set turnaround times
Manage customer and supplier complaints
Pay attention to details Manage personal development to increase own skills and competencies

Matric is essential
Have an NQF Level 5 Certificate would be advantageous
Have 2 – 3 years' experience in claims call center environment, of which 1 to 2 years ideally in a Motor Claims

Opportunities to network and collaborate
A challenging working environment that is progressive and agile
Opportunities to innovate where initiative is taken and owned end to end

Adaptable and curious
Have a proven successful track record.
Thrive in a collaborative environment.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

13/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.