Trade Support Specialist

• Provide L1/L2 technical and operational support for electronic trading and market-data platforms
• Troubleshoot complex production issues across application, server, database, network and integration layers
• Support trading desks with time-sensitive system, connectivity, order-flow, execution and market-data issues
• Own incidents from diagnosis and service restoration through root cause analysis and permanent resolution
• Coordinate major incidents across business, technology teams and vendors

• Maintain proactive monitoring, alerting, dashboards and operational health checks

• Identify stability, performance and monitoring gaps and implement preventative improvements

• Develop scripts and automation to reduce manual work and improve operational efficiency

• Maintain support playbooks, procedures and technical documentation, and drive recurring-issue remediation

• Support exchange connectivity, FIX sessions, order routing, execution, market access and market-data services

• Troubleshoot integrations between trading platforms, exchanges, vendors and downstream systems

• Administer application access, entitlements, trading sessions, reference/static data and approved configuration

• Support exchange releases, certifications and mandatory market changes

• Coordinate production and non-production changes, upgrades, patches and application releases
• Support UAT, regression testing, implementation and post-release validation   Support new-platform onboarding, migrations and production stabilization  
• Ensure monitoring, documentation, access, support processes and escalation arrangements are in place for new services
• Participate in disaster recovery, resilience and business-continuity testing

• Coordinate vendors and technology partners for incidents, defects, upgrades and service improvements
• Support technology risk, audit, regulatory and control requirements for supported platforms
• Maintain controls relating to access, production change and platform administration
• Identify and escalate operational, security and technology risks
• Collaborate with cybersecurity, infrastructure, network, database, architecture and development teams

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or a related field

• 3-5 years' experience in a technology or production-support environment, ideally with exposure to trading systems or financial-markets technology

• Experience supporting business-critical enterprise applications and integrated technology environments

• Experience with incident, problem, change and release management   Experience working with technology vendors and cross-functional technical teams

• Electronic trading systems, financial markets and trade lifecycle

• Order routing, execution, market connectivity and market-data flows

• FIX protocol and electronic trading connectivity

• Linux/Unix, SQL, networking and application troubleshooting

• Scripting, automation, monitoring and alerting technologies

• Cloud platforms and infrastructure

• Access management, cybersecurity and operational controls

• Disaster recovery and operational resilience 

• Strong analytical and troubleshooting capability
• Ownership and problem-solving mindset
• Calm, effective delivery in time-sensitive trading environments
• Clear technical and business communication
• Stakeholder and vendor management
• Ability to balance BAU, incidents, change and project priorities
• Continuous-improvement and automation mindset
• Strong focus on operational risk, control and stability

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