Customer Experience Manager - 116

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Under the leadership of the Store Manager, directly leads the Freight team, and all associates of the store while the Manager on Duty. The Merchandise Manager (MM) is responsible for executing merchandising standards throughout the store. The Merchandise Manager is also responsible to “Wow the Customer”, operational controls, inventory integrity, asset protection, cleanliness, safety and driving sales.

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Merchandise Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Merchandise Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

• →Leadership
• →Trainer/Developer/Motivator
• →Communication
• →Ownership/Commitment
• →Accountability/Delegation/Follow Up
• →Sales Driver/Goal Oriented
• →Professionalism
• →Emerging Skill - Planning/Time Management

• →Ensures Merchandise Movement Process is flawlessly executed
• →Responsible for merchandising, signing, and resets in Now, Style, Room, Tech, and Party
• →Responsible for opening and closing store procedures
• →Responsible for performing SM duties in their absence
• →Assists in supervising all Associates
• →Assists in training all Associates
• →Assists in coaching all Associates
• →Assists in developing all Associates
• →Assists in staff scheduling
• →Reviews all corporate communications and reacts accordingly
• →Partners with supervisors or corporate office regarding store issues
• →Drives store sales and controls expenses
• →Uses financial reporting to drive business opportunities
• →Assists payroll process and ensures budget is in line with plan
• →Assists in merchandising procedures
• →Responsible for maintaining assigned zone
• →Sets and maintains Market Plan, Signage, and other Merchandise Sets
• →Ensures the execution of company Inventory Integrity process
• →Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• →Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• →Authorizes register functions including post voids, returns and discounts
• →Complies with Human Resources policies and procedures
• →Leads Asset Protection and Safety processes and holds associates accountable
• →Delivers exceptional customer service through personal contact with customers
• →Assists in receiving and stocking procedures

• →Unloads merchandise from trucks
• →Checks in shipments
• →Stages merchandise for the sales floor
• →Packs out merchandise
• →Leads and ensures Five Below’s Packaway Process is completed within timeframes provided
• →Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Sales
• AP Audits
• Shrink Results
• Expense Control
• ADS
• CSAT scores

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters.  Please confirm that the person you are working with has an @fivebelow.com email address.  Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.  If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers