Senior Customer Resident Architect

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

We are seeking an experienced Staff Customer Solutions Resident Architects to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks.

This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion.

• →Accelerate Customer Success Across the Lifecycle
  • →Support strategic pre-sales opportunities by providing technical expertise to prospects
  • →Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud
  • →Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades
  • →Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth
• →Deliver Technical Excellence
  • →Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments
  • →Build solution MVPs and guide long-term technical strategies tailored to customer needs
  • →Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking
• →Collaborate Across Teams
  • →Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support
  • →Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs
  • →Champion customer success through thoughtful, transparent communication and cross-functional collaboration
• →Advance Best Practices and Team Impact
  • →Help build out and refine this evolving function alongside the broader RA organization
  • →Track and manage capacity and engagement effectiveness similarly to other RA-led initiatives

• 5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution delivery
• Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)
• Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt
• Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred
• Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements
• Clear, concise communication skills for both technical and executive audiences
• A collaborative mindset — thriving in a remote, transparent, and highly cross-functional organization
• Willingness to travel 2–4 times per year for company-wide events

• dbt Analytics Engineering Certification
• Ability to influence technical direction and build consensus across internal and customer teams
• Experience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and how they relate to modern data workflows
• Familiarity with strategic sales or renewal processes, including proactive and reactive adoption efforts
• Proven success accelerating usage, adoption, and expansion in large, complex accounts

• Interview with a Talent Acquisition Partner 
• Interview with Hiring Manager
• Task
• Task Review
• Final Values Interview

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Health & wellness stipend
• Flexible stipends for:
  • Home office setup
  • Learning and development
  • Office space
  • And more!

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

In Boston, Chicago, Denver, Los Angeles, Philadelphia, New York Metro, San Francisco, DC Metro, Seattle, and Austin, an alternate range may apply, as specified below.

• The typical starting salary range for this role is: $146,000 - $177,000 
• The typical starting salary range for this role in the specific locations listed is: $163,000 - $197,000