Business Operations Manager - Benelux

Are you someone who thrives in a fast-paced environment, thinks on their feet, and loves solving complex operational puzzles? As Business Operations Manager Benelux, you will be the operational backbone of our repair network. You are the go-to person for managing all transactional damages across the Benelux region, making sure repairs are followed up, issues are resolved quickly, and all parties remain satisfied.

This role combines hands-on operational execution with relationship management and project involvement. You will work closely with our Network Account Managers and support new propositions as they roll out.

You will be the central point of contact for all transactional damage management in the Benelux. Your day-to-day will include a mix of operational tasks, stakeholder communication, and project-based work:

• Handle inbound calls and manage customer enquiries

• Resolve payment issues and monitor repair delays, including backorder delays

• Monitor the Damage Repair quote status and the repair shop's repair tracker updates

• Manage quality issues and follow up on escalations

• Onboard new repair shops and chains, and create their accounts in our database

• Conduct and follow up on repair shop visits across the Benelux

• Manage Intercom communication and serve as backup for the broader Operations team

• Build and maintain strong relationships from the back-end with repair shops

• Support Network Account Managers in the field when needed

• Educate users to properly use our different dashboards 

• Quickly adapt and switch between tasks as new initiatives are launched weekly

• You are a fast operator with 2 - 5 years of experience as a Fleet Manager, Account Manager, Customer Success, or similar roles: you act decisively and find solutions under pressure

• You are fluent in Dutch and English; French is a strong plus, given the Benelux scope

• You are administratively strong and have a sharp eye for detail

• You are a natural relationship-builder who can hold your own in negotiations

• You are comfortable making calls and being the voice of Fixico

• You have experience in operations, account management, or a similar fast-paced role

• You are proactive, structured, and able to juggle multiple priorities simultaneously