Implementation Manager

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.

We operate as a lean, high-performance team with high individual ownership and direct access to leadership.

Our Customer Success team owns the success of every Flagright deployment, from first onboarding through long-term growth. As our enterprise customers grow larger and their implementations more complex, we are hiring Implementation Managers to own the execution of our hardest projects and go-lives.

You will run complex, enterprise implementations end to end: the project plan, the engineering coordination, the data migration, the cutover, and the post go-live stabilization. You will work alongside our Customer Success Managers, who own the customer relationship; you own the delivery. You take the heaviest, highest-stakes execution and get enterprise customers live cleanly, on time, and with no surprises.

This is a high-ownership role in a fast-moving environment. You will be expected to operate independently, manage multiple complex projects at once, and proactively drive outcomes with minimal supervision.

• Have been knocked down before and gotten back up

• Are resourceful, they figure things out with whatever tools are available

• Have strong opinions and can defend them

• Learn fast because they're hungry

• Want to work with no-BS people building something important

• Need extensive hand-holding

• View high expectations as “unreasonable”

• Actually prioritize work-life balance

• Can't handle ambiguity or rejection

• Prefer consistent routine over fast-changing priorities

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• The candidate must be based in London and authorized to work in the UK without sponsorship. Please note that visa sponsorship is not supported.

• This is a hybrid position where you will work remotely on Monday and Friday.

• 3-5 years of experience in delivery, implementation, or technical project management, ideally for a B2B software product sold to enterprise customers.

• A track record of personally owning complex deliveries from kickoff to a live, stable production state.

• Strong project management skills: building and owning a project plan, holding a critical path, sequencing work, tracking risks and dependencies, and driving a multi-stakeholder project to completion without letting things drift.

• Strong stakeholder management skills: aligning customer and internal stakeholders with competing priorities, setting and holding expectations, and driving decisions across groups.

• Technical fluency. You do not need to write production code, but you are comfortable with APIs, data, and integrations, and can hold a credible technical conversation with both engineers and customers.

• Excellent written and verbal communication skills in English are essential for effective customer interactions.

• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.

• Travel flexibility for customer meetings or team gatherings, as needed.

• Understanding of anti-fraud, anti-money laundering, or compliance domains.

• Previous experience implementing software for banks or large, regulated financial institutions.

• Exposure to cloud data and event-driven systems, such as AWS, streaming pipelines, or columnar stores.

• Hands-on comfort with SQL or scripting to validate data during a migration or backfill.

• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.