Senior Associate, Partner Network Operations

Flex’s Partners play a critical role in our ability to acquire new users and provide them with a world class experience. As a Senior Associate, Partner Network Operations, you are responsible for the day-to-day execution that keeps our payment pipelines healthy. You ensure that integrations are technically sound and financial flows are precise, acting as a high-urgency 'Doer' who balances technical monitoring with financial resolution. By acting as a cross-functional bridge across multiple internal teams, you follow defined workflows to troubleshoot and resolve discrepancies, ensuring seamless outcomes for both our partners and end-users.

• →Integration & System Monitoring: Conduct daily monitoring of partner integration health dashboards to identify and resolve known error patterns. You will execute "pre-flight" checklists for new setups to ensure technical configurations align with our standard requirements, preventing downstream failures.
• →Financial Ops & Resolution Execution: Own the end-to-end resolution of payment discrepancies and failed bank deposits by following established SOPs. You will facilitate the collection of updated banking details and manage the re-triggering of failed transactions to minimize financial risk.
• →Product & Industry Mastery (Accounting & Ledgers): Constantly further your knowledge of Property Management System (PMS) accounting practices—specifically ledger structures, payment reconciliation and billing logic—to evaluate how to best our partners.
• →Root Cause Investigation & Problem Solving: Investigate the "why" behind payment anomalies. You will move beyond identifying a failure to diagnosing whether the root cause is a technical integration error, a partner banking issue, or a ledger mismatch, executing the appropriate resolution within established playbooks.
• →Cross-Functional Collaboration: Serve as a point of contact for multiple internal teams to unblock technical and financial hurdles. You will provide clear, status-level updates regarding pending payment resolutions, bank account validations, and pre-note failures to ensure organizational alignment.
• →Partner & User Advocacy: Manage a high-volume queue of inbound and outbound communications, acting as a steward for the network to ensure a positive experience for every stakeholder.

Key Qualifications

• Relevant Experience: 2–4 years in a Client Support, FinOps, or Account Management role, ideally within Fintech, PropTech, or high-growth SaaS. Experience in multifamily operations is a plus. 
• Financial Literacy: Foundational knowledge of banking operations (ACH, Wires, Bank Returns) and a basic understanding of accounting principles (credits/debits and ledger reconciliation).
• Technical Aptitude: Experience navigating Property Management Systems (e.g., Yardi, AppFolio, Entrata, RealPage) with a focus on accounting or billing modules.
• Data Proficiency: Comfortable using Excel/Google Sheets for data manipulation and navigating internal admin dashboards or CRM tools (Salesforce/Zendesk).

• The "Owner" Mentality: You drive tasks to resolution and take pride in ensuring a partner’s ledger is balanced and a user’s payment is successful.
• Exceptional Precision: High degree of accuracy and "zero-error" tolerance when handling sensitive financial data.
• Resourceful Problem Solving: A natural investigator who uses internal tools and SOPs to find solutions independently, knowing exactly when to resolve and when to escalate.
• Clear Communication: Ability to translate technical or financial details into actionable, professional instructions for partners.
• Operational Resiliency: Ability to manage a high volume of tasks in a fast-paced, scaling environment without compromising quality.

Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be commensurate with their experience, qualifications, and Flex’s internal leveling guidelines and benchmarks.

• Tier A (NYC/SF): $80,000 - $100,000 USD
• Tier B: $72,000 - 90,000 USD
• Tier C (Salt Lake City, UT): $68,000 - 85,000 USD

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.