Crew Scheduler

POSITION SUMMARY

The Crew Scheduler serves as a critical link between flight crews and operational teams, ensuring safe, compliant, and efficient flight operations. This role is responsible for the daily execution of crew scheduling activities, real-time communication with flight crews, and coordination across departments to ensure the highest level of service is provided to customers while maintaining all Federal Aviation Administration (FAA) regulatory compliance.

DUTIES & RESPONSIBILITIES

· Assign crew members to aircraft in accordance with company standards, availability, and qualification requirements

· Establish crew pairings based on qualifications, check ride schedules, and operational needs

· Maintain proper crew alignment, including Red Label crew assignments where applicable

· Assign and manage crew duty start and stop times

· Proactively manage future coverage by initiating next-day scheduling activities

· Monitor unassigned crew and resolve coverage gaps to ensure operational continuity

· Oversee crew duty, rest, and flight time limitations to ensure full FAA compliance

· Ensure proper crew release in accordance with regulatory requirements

· Coordinate and request travel arrangements for crew members related to duty assignments

· Input aircraft exclusions, manage trip locks, and support schedule optimization activities (including circulation lows and trip builds)

· Conduct Daily Release and Last Day Release processes

· Serve as the primary point of contact for flight crews, providing real-time operational support

· Communicate schedule changes, maintenance updates, weather impacts, and crew legality issues

· Monitor and respond to pilot communications via phone, email, and internal systems

· Coordinate with Scheduling, Flight Planning, Maintenance, and other operational teams

· Escalate operational issues and facilitate solutions to maintain safe and efficient operations

· Maintain accurate documentation and ensure timely dissemination of critical information

· Support operational awareness and decision-making through clear, consistent communication

· Deliver professional, service-oriented support while balancing crew needs and operational priorities

· Track crewing metrics and support operational performance standards

EDUCATION & EXPERIENCE

· Bachelor’s degree (B.S.) or equivalent from a 4-year college; 1-3 years of related experience preferably in an aviation/logistics environment; or equivalent combination of education and experience

· Working knowledge of FAA regulations (FAR Part 91, 121, or 135) preferred

· Proficiency in Microsoft Office and ability to learn company-specific systems

REQUIRED SKILLS & QUALIFICATIONS

· Ability to perform effectively in a fast-paced, high-pressure environment

· Strong attention to detail and organizational skills

· Excellent verbal and written communication skills

· Ability to multitask, prioritize, and solve problems in real time

· Professional demeanor with strong interpersonal skills

· Ability to work independently and collaboratively within a team

· Calm, solution-oriented mindset when handling operational challenges

SCHEDULE & POSITION EXPECTATIONS

· Our operation is 365/24/7 and candidates must be willing to work nights, weekends, and holidays as schedule dictates

· Fully onsite position and requires in-person attendance at our Global Command Center

· Schedule: Full-time, front or back half of the week including 1 weekend day

· 3 - 14-hour shifts or 4- 11-hour shifts