Hanoi Touring Executive

We are looking for Touring Executive (Operations Executive) at Discova Hanoi.

• Coordinate guide assignments, transfers, and tour logistics to ensure smooth daily operations.
• Prepare tour documentation and maintain accurate operational information in Tourplan.
• Liaise with internal teams, guides, drivers, and suppliers to deliver seamless tour execution.

• Ensure itinerary details and operational arrangements are accurate before tour departure.
• Provide operational support for customer enquiries, complaints, and unexpected incidents, working closely with the Reservations team.
• Resolve service issues promptly to maintain a high-quality customer experience.

• Process guide payments and monitor cash advance settlements.
• Review tour costs, resolve pricing discrepancies, and update costing in Tourplan.
• Support tour profitability by ensuring accurate operational costing and budget control.

• Previous experience in tourism or DMC an advantage
• Degree in tourism and hospitality is an advantage
• Fluent in national local language and intermediate to advanced level of written and spoken English

🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

💚 Sustainability: We're committed to protecting the environment essential to tourism's future

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!

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