Onboarding Success Manger

Australiamid

Other

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Quick Summary

Key Responsibilities

Lead and manage end-to-end onboarding processes for new customers Deliver high-quality customer training sessions and onboarding workshops Gather and analyse customer

Technical Tools

Other

Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller (CT) is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

ABOUT THE OPPORTUNITY

As an Onboarding Success Manager, you will play a pivotal role in delivering exceptional onboarding experiences while ensuring customers maximise value from their technology solutions.

You will work closely with customers, sales, and operational teams to implement tailored solutions and drive successful adoption.

This is a high-impact role where your ability to lead projects, solve problems, and build trusted relationships will directly influence customer success and satisfaction.

This is a national role and can be based in Brisbane, Sydney, Melbourne, Adelaide or Perth.

WHAT YOU WILL DO:

Lead and manage end-to-end onboarding processes for new customers
Deliver high-quality customer training sessions and onboarding workshops
Gather and analyse customer requirements to design effective solutions
Provide expert advice on technology, products, and service implementations
Configure, implement, and reconfigure customer systems as required
Lead internal and external stakeholder meetings with confidence
Manage multiple implementation projects simultaneously
Define project scope, plans, risks, and deliverables
Monitor project timelines, budgets, and resource allocation
Troubleshoot issues and deliver timely, effective resolutions
Collaborate with cross-functional teams including Sales, Customer Success, and Operations
Build strong, trusted relationships with customers and stakeholders
Ensure projects are formally closed and continuous improvement insights are captured
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

WHAT YOU WILL NEED:

Experience managing multiple priorities while meeting customer expectations
Proven ability to operate effectively in high-pressure or complex situations
Strong negotiation and stakeholder engagement skills
Experience leading customer meetings and delivering training sessions
Excellent analytical and problem-solving capability
High attention to detail and organisational skills
Strong communication skills (verbal and written)
Demonstrated ability to build trust and maintain professional relationships
Knowledge of corporate travel businesses and their relationship to FCTG
Travel industry experience preferred

WHAT YOU WILL ENJOY:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: CTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.