RSA - FCM Senior Travel Consultant (Blackheath, Johannesburg, South Africa)

 

 

Join FCM as a Senior Travel Manager and play a pivotal role in delivering seamless, end-to-end business travel experiences for corporate clients. This role is all about precision, expertise, and building trusted partnerships while navigating complex itineraries across domestic, regional, and global markets. You’ll be part of a high-performing team that thrives on service excellence, innovation, and customer satisfaction. If you’re passionate about travel and ready to take ownership of a dynamic portfolio, this is your chance to shine.

 

 

 

• Plan and coordinate domestic, regional, and international travel arrangements
• Manage complex itineraries, including multi-destination trips, visas, and special accommodations
• Deliver outstanding customer service with strong attention to detail and organizational skills
• Drive online adoption and act as a custodian of customer travel solutions
• Service, retain, and grow a client portfolio while maintaining high service standards
• Handle quoting, bookings, financial processes, and customer queries
• Manage and resolve complaints efficiently and professionally
• Ensure all enquiries are actioned in line with agreed SLA timelines
• Provide timely quotes, confirmations, and travel documentation
• Resolve all customer queries within expected timeframes
• Follow One Best Way processes and procedures
• Work efficiently under pressure while maintaining service excellence
• Support brand initiatives to enhance customer engagement and retention
• Ensure travel bookings are cost-effective and compliant with company policies
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

 

 

 

• Matric
• SA citizen or permanent resident
• Minimum 5+ years of experience in corporate travel
• Senior Travel Consultant experience
• 5+ years Amadeus experience
• Experience with domestic, regional, and international air and land bookings
• Expert knowledge of fares, ticketing, and air complexity
• Relevant tertiary or travel qualification (advantageous)
• Strong GDS experience
• Mid/back office system experience
• Proficiency in Microsoft Office (latest version)