Scott Dunn Private - Private Relationship Travel Manager - San Diego, CA

Private Relationship Travel Manager

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations.

Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel.

Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime.

To learn more about Scott Dunn, please click HERE

About The Opportunity

Key Responsibilities

• Own and manage a dedicated portfolio of Scott Dunn Private members, acting as their primary point of contact
• Prospect, engage, onboard, and retain UHNW members through proactive relationship building
• Generate demand by inspiring members’ annual travel calendars with standout ideas and itineraries
• Deliver hyper-bespoke travel planning from enquiry through to post-travel follow-up
• Identify and execute business development opportunities through networks, referrals, and partnerships
• Meet and exceed individual performance targets and KPIs while maintaining exceptional service standards
• Maintain detailed member profiles, preferences, and contact strategies within CRM systems
• Collaborate with global destination experts to deliver seamless, complex itineraries
• Identify opportunities to enhance bookings through upgrades, private aviation, and bespoke experiences
• Act swiftly on feedback or service recovery needs, partnering with Guest Relations where required
• Participate in familiarization trips and share product knowledge with colleagues
• Support marketing initiatives, member events, and brand-building activities
• Build personal brand visibility within UHNW circles and relevant industry networks
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Minimum 5 years’ experience in luxury travel with proven global travel sales success
• Demonstrated experience managing face-to-face relationships with UHNW clients
• Strong commercial acumen with a sales-driven mindset and service excellence focus
• Comprehensive knowledge of global luxury destinations and products
• Proven ability to meet and exceed performance targets
• High proficiency in CRM systems with exceptional attention to detail
• Willingness to work flexible hours and travel domestically and internationally as required

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

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