Service Technician

United States·Dallasmid

Service TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

Troubleshoot and repair field devices and cabling. Capable of providing end-user training. Computer skills and the ability to troubleshoot network connectivity issues.

Requirements Summary

College or Trade School Degree Preferred, must have High School Diploma or GED. Minimum of 7-years of experience installing security and fire alarm systems for commercial businesses.

Technical Tools

Service TechnicianSkilled Trades & Field Services

Responsibilities

~1 min read

→Troubleshoot and repair field devices and cabling.
→Capable of providing end-user training.
→Computer skills and the ability to troubleshoot network connectivity issues.
→Strong customer communication skills including the ability to defuse customer anxiety and or conflicts.
→Uphold the highest installation standards in the industry.
→Provide daily updates to direct supervisor for scheduling purposes.
→Identify and coordinate supply of special tools and or equipment to facilitate repairs.
→Can complete paperwork and service tickets in a timely and professional manner.
→Ensure the project site is cleaned and secured each day before closing work.
→Ensures all safety requirements and PPE are utilized.
→Ensures RMA equipment is returned to the shop with the associated information.
→Additional duties may be assigned and functions may be modified according to business necessity.

College or Trade School Degree Preferred, must have High School Diploma or GED.
Minimum of 7-years of experience installing security and fire alarm systems for commercial businesses.
Proficient computer skills for customer communication, project planning and system programming.
Experience with Software House, Honeywell ProWatch, Galaxy Controls, and Continental Access Control Systems, Avigilon IP based CCTV and Bosch and Ademco Intrusion Systems preferred.

A proven track record of similar success.
Must have strong customer service skills and be able to apply tact, diplomacy, reason and logic to challenging situations.
Must be a self-starter and can manage responsibilities without daily direction.

Benefits:

100% Paid Healthcare, Life Insurance, Short-Term Disability, & Long-Term Disability for employees
Pay range of $34+ per hour, negotiable based on experience
Two weeks (accrued) PTO annually
Paid holidays, including the last week of December off
401k with matching structure of up to 4%
Local work to the DFW area with limited overnight travel
Company vehicle dispatched from Richardson office
Opportunity to join great culture with many tenured industry professionals

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