Operations Manager

Fashion Nova is the world’s leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike. 

Founder & CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online – powered by an innovative, social media-first marketing strategy. 

Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!

The brand’s name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd 

Operations Managers may oversee multiple departments based on business needs. Work schedules may include early mornings, evenings, weekends, and overtime during peak periods.

Responsibilities include, but are not limited to:

• Lead and oversee daily distribution center operations to ensure productivity, quality, accuracy, and safety standards are consistently met.
• Build and execute productivity plans by reviewing forecasts, determining labor and productivity requirements, and partnering with other leaders to effectively balance workloads across departments.
• Manage and drive performance related to safety, quality, productivity, and customer delivery commitments.
• Drive operational performance through effective planning, execution, and workforce management.
• Develop, coach, and mentor supervisors and frontline leaders to build high-performing teams.
• Monitor key performance indicators (KPIs) and implement action plans to achieve operational goals.
• Partner with leadership to identify opportunities for process improvements, cost savings, and operational efficiencies.
• Ensure compliance with company policies, safety regulations, and operational procedures.
• Communicate operational updates, performance results, and business priorities to leadership and team members.
• Support staffing, labor planning, employee engagement, and performance management initiatives.
• Foster a culture of accountability, teamwork, continuous improvement, and operational excellence.
• Collaborate with cross-functional departments, including Safety, Facilities, Loss Prevention, Human Resources, Inventory Control, and Transportation, to develop and execute plans that support business objectives.
• Resolve operational challenges and drive continuous improvement initiatives to enhance efficiency and service levels.
• Maintain a safe, clean, and organized work environment while promoting a strong safety culture throughout the facility.

• High School Diploma or GED required; Bachelor’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field preferred. Master’s degree is a plus.
• 5+ years of leadership experience in warehouse, distribution, logistics, manufacturing, or fulfillment operations.
• Experience leading large teams in a high-volume, fast-paced environment.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Proven experience managing productivity, quality, safety, labor performance, and operational metrics.
• 1+ years of experience working with performance metrics, process improvement initiatives, or Lean methodologies.
• Experience scoping, leading, and implementing process improvements through Lean processes, Kaizen events, and/or Six Sigma methodologies.
• Demonstrated problem-solving, analytical, and decision-making skills.
• Excellent customer service, communication, and interpersonal skills.
• Proven track record of meeting or exceeding departmental performance goals.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Experience with Warehouse Management Systems (WMS) and Labor Management Systems preferred.

• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Proven ability to drive results through accountability and performance management.
• Strong analytical, organizational, and problem-solving skills.
• Ability to prioritize multiple initiatives and adapt in a fast-paced environment.
• Experience leading change and driving continuous improvement initiatives.
• Bilingual English/Spanish preferred.

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand and walk for extended periods (8–12 hours).
• Frequent reaching, bending, twisting, and lifting up to 50 pounds.
• Ability to work around moving equipment, warehouse machinery, and varying temperatures.
• Exposure to warehouse noise and operational activity.
• Ability to climb stairs and navigate large warehouse facilities as needed.

This role is critical to the overall success of the distribution center. Successful Operations Managers demonstrate strong leadership, business acumen, operational expertise, and a commitment to developing teams while delivering exceptional operational results.