F&B Guest Experience

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The F&B Guest Experience is the first interaction for guests in our Restaurants, and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests

• →Manage reservations across all channels while ensuring a smooth, personalized first touchpoint for every guest.
• →Confirm and tailor each booking with detailed guest preferences, special occasions, and personalized requests in mind.
• →Proactively monitor bookings, waitlists, and confirmations to ensure a seamless and stress-free guest journey.
• →Strategically allocate tables to create the best possible atmosphere and enhance each guest’s dining experience.
• →Collaborate closely with restaurant, kitchen, and service teams to deliver personalized service for VIPs, regulars, and special occasions.
• →Prepare daily guest insights (preferences, notes, occasions) to enable highly personalized and attentive service.
• →Manage guest flow, waiting times, and seating with clear, empathetic communication to maintain a positive experience.
• →Maintain and update detailed guest profiles to anticipate needs while ensuring full confidentiality and discretion.
• →Create memorable moments by recognizing occasions and coordinating thoughtful touches (e.g., preferred seating, celebrations, special amenities).
• →Own the end-to-end guest experience, proactively resolving issues, following up on feedback, and continuously enhancing service quality.

• High School Diploma or equivalent experience. 
• A minimum of 1 year of experience in a similar role within a luxury hotel or high-end restaurant environment.
• Strong interpersonal skills, attention to detail, and ability to work in a fast-paced, team-oriented environment. 
• Passion to interact with guests and employees in a gentle and courteous way;
• Anticipate guest needs, ensuring satisfaction and respond appropriately to guest requests;
• An impeccable appearance as you are the face of the restaurant;
• Attention to detail;
• Reading, writing and oral proficiency both in Portuguese and English.
• Must hold authorization to work in a European country.