Gerente de Recepción

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Front Office Manager directs and controls the activities of the Front Desk, Communications, Concierge, Bell Staff and Driveway Staff.  Acts as the manager on duty in the hotel when senior managers are not available.  Will manage shifts at the Front Desk.  Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Director of Rooms and is a Department Head level role.

• College education in Hospitality Business Management or equivalent experience preferred
• Two to four years of employment in a related position with Four Seasons or other organizations
• Verbal and written command of the English language (multi-lingual preferred)
• Experience with reservations systems; Opera preferred.
• Excellent emotional intelligence and interpersonal skills

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals