Hostess

Purpose 

To greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum guests’ satisfaction.  

Job Responsibilities 

General 

• Executes all tasks assigned by his/her superiors. 

• Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 

• Attends all scheduled training sessions. 

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. 

• Adheres to the hotel's code of conduct and grooming & hygiene standards 

• Is seen as working hands-on, assists colleagues in crunch times. 

• Actively participates in briefings and meetings. 

• Maintains a clean and orderly work area and promotes a safe working environment.  

• Performs any other cognate duties as and when required. 

Departmental 

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference 

• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards 

• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service 

• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently 

• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials 

• Polish plates and cups; clean pantry and coffee machines 

• Help to clear tables and resetting  

• Prepare napkins for the service and Cold towel 

• Ensure enough kids amenities before service 

• After service, keep track of all reservation sheet, total number of guests and to records all food and Beverage preferences 

• Complete special projects (menu changes, signage, etc) as instructed 

• Ensure proper table set-up and make minor adjustments as needed 

Special Requirements 

• Has 1-2 years of relevant experience in Food & Beverage in a Resort/ Hotel of similar standard 

• Open and friendly personality 

• Fluent in English and French 

• Be computer literate and fully conversant with in Microsoft Word, Excel and PowerPoint  

Compliance Policies 

• Grooming Policy 

• Confidentiality Agreement 

• Policy Against Harassment 

• Electronic Systems Policy 

• Code of Business Conduct and Ethics 

• Employee Handbook Acknowledgement Form