Revenue Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Four Seasons Hotel Bengaluru is looking for top talent to join the team.

Strategically located between the Central Business District and Bengaluru International Airport, Four Seasons Hotel and Residences; stands tall in one of the most premium residential neighborhoods of Bengaluru, making it is India’s first branded residences and a landmark destination of the Garden City. The expansive Embassy One development brings together luxury shopping, corporate office space and fine dining into Four Seasons premium living and world-class hospitality experience.

The Four Seasons Hotel & Residences are spread across two immaculately designed 30-story towers - The South & North Towers. The hotel comprises of 234 guest rooms, including 31 Executive Suites, a Presidential Suite and 13,000 sq. ft. of Banquet Spaces.

An exciting addition to Bengaluru’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including the finest Asian Brasserie restaurant serving Chinese, Japanese and Thai cuisines; a specialty Bar with a bespoke concept serving artfully crafted Cocktails, an All Day Dining restaurant with a global street kitchen concept, a Lobby Lounge designed for social and business meetings and a Pool Bar offering innovative mocktails, cocktails and light meals.

With a spacious Ballroom, Meeting Rooms and Outdoor Lawns spread over 13,000 square feet; the hotel will be the perfect destination for memorable celebrations and events.

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 106  hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Four Seasons Hotel Bengaluru is looking for a Revenue Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a Revenue Manager, you will be responsible for the overall management of the Reservations Department and Revenue Management activities of the Hotel to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield. You will-

o    Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue. Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function.

o    Operate and manage a Property Management System and monitor Delphi Marketing Management System. Produce  / Analyze the following reports and recommend/implement appropriate action to maximize revenue:  Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining.

o    Produce and publish a monthly analysis/report summarizing the month end reservations activity. Establish and/or manage the following:  Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program.

o    Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con’s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences.

o    Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.

College education required

One to Three years’ experience in similar capacity with Four Seasons or another related organization

Comprehensive computer and analytical skills

Superior guest service and salesmanship skills

Revenue/Yield Management skills and experience

Proven success as a previous Reservations Manager required, ability to manage multi tasks and improve efficiency and productivity.

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bengaluru provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence