Customer Service Representative (Bilingual: Spanish/English)

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We’ve built a profitable, growing business in a challenging market.  Customers stay and expand with us.  Our product portfolio continues to deepen.  And we still have significant room to grow. 

That kind of momentum requires something specific from the people who work here: high standards, a builder’s mindset and ambition without ego. 

Foxen isn’t for everyone.  But for the people it’s for, it’s a supportive place to grow.

This role is posted externally as Customer Service Representative, but internally aligned to our Resident Support Specialist position. As a Resident Support Specialist, you'll be the primary point of contact for residents, helping them with questions, comments, and complaints. You'll need to be an excellent communicator who can quickly and effectively resolve issues to ensure a great resident experience. You will join a growing team of entrepreneurial professionals focused on disrupting the multifamily risk compliance industry, and you will have the opportunity to help develop the company's operational platform.

• →Answering inquiries: Responding to customer questions via phone, email, live chat, or in-person.
• →Problem-solving and complaint resolution: Listening to and understanding customer issues, then providing appropriate solutions, and following up to ensure the problem is resolved.
• →Providing information: Having in-depth knowledge of the company's products and services to accurately inform customers.
• →Managing accounts: Reviewing and making changes to customer accounts as needed.
• →Retrieve and distribute incoming mail in a timely manner.
• →Contribute to operational efficiency by suggesting and developing new process improvements.

PLEASE NOTE: This role operates on Pacific Time Zone hours (12:00 PM – 8:00 PM), regardless of location.

Performance is visible. You’ll know what’s expected of you. If your work drives impact, your scope will grow. If it doesn’t, we’ll talk about how to improve it. When something affects the business, we don’t stay in our lanes – we step in. Recognition is frequent.

You won’t inherit a perfect system. We don’t know all the answers. You’ll learn quickly. You’ll ask questions. If something is inefficient, we expect you to improve it. If something is unclear, we expect you to define it. This environment rewards initiative, not passivity.

We’re ambitious. We want to win our market. We expect strong performance. But ambition here isn’t loud. It isn’t political. It isn’t performative. You can push yourself here. You can push the business forward. You can want more responsibility and more scope. And you can do it without ego.

The business is growing quickly. We’re doing it intentionally. New business is strong. Existing customers stay and expand with us. We’re profitable. We ship meaningful product improvements and new offerings each year. We have significant room to grow in the market we serve. Growth here is not chaotic. It’s built to last.